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Technical Support F.A.Q.
How do I set-up Real Good Internet on my computer?
Select your operating system.
[Windows 95/98] [Windows
XP]
[Windows NT] [Macintosh]
Problems & Answers
• Why is win 95/98 so slow to log in?
• Why can't Win95 "negotiate a compatible set
of network protocols"?
• Why can't I connect at V.90 speeds?
Why is win 95/98 so slow to log in?
Some Win95 users seem to have very slow logon times, as long as two
or three minutes. The symptom is that Windows 95 will dial the number,
successfully verify username and password, and then seem to hang for
a very long time at the 'Logging on to Network' phase before completing
the connection. The cause is Win95 is attempting to negotiate a connection
with several network clients and protocols that are enabled by default
for Dial-Up Networking. However, for use with Internet Service Providers,
no network clients and protocols are required except the standard
Internet TCP/IP protocol. The presence of unneeded network clients
is normally harmless and the only effect is to slow down the login
process as Win95 has to negotiate each of the network clients and
protocols.
Since Internet Service Providers only support the TCP/IP protocol,
we suggest disabling Win95's attempt to negotiate these network clients
and protocols. To do so, open the "Dial-Up Networking" window
in the "My Computer" folder, RIGHT click on the connection
icon then select "Properties". In the properties configuration
window that appears click the "Server Type" button and make
certain that the "Log on to network", "NetBEUI"
and "IPX/SPX Compatible" boxes are NOT checked. Click OK
to save any changes required and close the properties configuration
window. Your login should now take only a few seconds.
Your connection may have only recently began exhibiting the 'Win95
slow logon' problem. We are not sure what affects the normal negotiation
timeout process. There are several different references to favors
of the problem in the Microsoft technical support knowledge base.
Our guess is that variable timing delays (called 'race' conditions)
introduced by a particular conputer comfiguration, modem type, connection
data rate, telephone line quality and load on our communications servers
can all play a part Finally, you may have installed software or otherwise
inadvertantly changed your Win95 configuration to cause additional
unneeded network clients or protocols to be loaded.
Why can't Win95 "negotiate a compatible set of network protocols"?
Why can't I connect at V.90 speeds?
Even though all our locations support V.90, this does not guarantee
that you will get V.90 speeds. Connection speeds are dependent on
many things including:
1) Phone line quality. check your phone line to see if it qualifies
for V.90 speeds at: http://www.usr.com/products/line-test.asp.
2) Modem compatibility. The better the modem the better chance that
your equipment and the ISP's will connect reliably and without failures.
Windows LT modems are known for their problems and are the least expensive
modem on the market.
3) Modem Firmware. DO you have an X2 modem made by US-Robotics. Well,
try upgrading it to V.90, this should be the fix.
4) Operating system. Yes this does matter. If you have windows 95,
you will want to upgrade your DUN to 1.3 off the microsoft website.
Those are just a few things that determine your connection speed,
others include: distance of the POP that you are dialing into, computer
hardware (old 386's, ahhhh!), modem drivers (update them!!), etc.
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